FAQ

For any questions regarding flight, hotel, car and train bookings or for general technical information please contact a BCD Travel Direct travel consultant on: 070/222203.

General Terms and Conditions

For a cancellation or a change to your booking, the cost is € 35 per booking. Please contact a BCD Travel Direct consultant if you need to amend, change or cancel any parts of your travel itinerary: 070/222203.

To change any detail in your profile, login to BCD Travel Direct's registered area (via the box in the right-hand corner), go to the "My booking" section and click on "Update my profile" or call your local BCD Travel Direct travel consultant on: 070/222203.

Go to the "Registered User" section in the top right corner and click on the applicable question in the Login field or call your local BCD Travel Direct travel consultant on: 070/222203.

BCD Travel Direct has an instant ticketing policy. As soon as the booking is finalised, the ticket is issued. This procedure does not allow for changes to the credit card used for payment after the booking has been finalised. Please call your local BCD Travel Direct travel consultant on: 070/222203 for additional information.

BCD Travel Direct uses thawte SSL Certificates to offer secure communications by encrypting all data to and from the BCD Travel Direct site. Thawte has checked and verified the company registration documents and the site's registered domain name.This information is included in the SSL certificate that we issue. This enables you to check the site's validity yourself.Always check a Web site's certificate before entering any sensitive information. Please call your local BCD Travel Direct travel consultant on: 070/222203 for additional information.

BCD Travel Direct offers a travel assistance and cancellation insurance with every booking. Please contact a BCD Travel Direct travel consultant on: 070/222203 for additional information.

Go to the "Products and Services" section of BCD Travel Direct, click on "Visa & Health Services" and enter the details of your trip along with your nationality into the applicable fields. Once completed, you will be able to check which Visa & Transfer rules apply for your entire journey. Please call your local BCD Travel Direct travel consultant on: 070/222203 for further information.

Yes, please contact a BCD Travel Direct travel consultant on: 070/222203.

You can call a local BCD Travel Direct travel consultant on: 070/222203.

Open a Web browser, click on the 'Help' on the toolbar, then select the 'About' option. A window will open providing you with the name of the browser you use and the version of the browser you are running.

Please click on the "About Us" section in BCD Travel Direct and follow the link "Contact Us". Complete the form with your feedback and submit. In order for BCD Travel to be able to respond as quickly and efficiently as possible please complete all fields in detail.

There are 4 easy steps to follow when making a flight reservation:

Step 1 Request. Enter the departure city and the destination city. Enter the departure date, return date, class of travel required and number of passengers travelling. You can search by price or by schedule and BCD Travel Direct will display all available flights at special BCD prices.

Step 2 Availability. The system will display all available fares. You can scroll down and select the required flights to show further details. By clicking on "Book" you move to the input form for passenger and payment data.

Step 3 Personal data. Displayed here are all the details of your selected flight. Please complete all necessary fields for the passengers and your personal data. To complete the booking just click on the "Book" button. Your reservation will be finalised. This transaction can take up to 25 seconds. You will definitely receive a confirmation. Please be patient and click only once on "book"! The airport taxes shown represent the actual taxes and charges. Only the eventual weekend surcharges are not yet included in the final price.

Step 4 Booking confirmation.You will receive an email confirmation of your booking.

Please go to the homepage of BCD Travel Direct to view the availability of the offered deals or call your local BCD Travel Direct travel consultant on: 070/222203 for further information.

Please go to the extended search option in the booking engine and choose your class of travel, or call your local BCD Travel Direct travel consultant on: 070/222203 for further information.

Yes, if you would like to travel to multiple destinations please click on "Extended Search" option in the booking engine and select 'Multiple Destinations'. Please call your local BCD Travel Direct travel consultant on: 070/222203 for further information.

Please call your local BCD Travel Direct travel consultant on: 070/222203.

Yes, it is possible to book a flight for someone else. Just enter the details of the traveller in the applicable fields on the Personal Data page of your booking. Please call your local BCD Travel Direct travel consultant on: 070/222203 for further information.

BCD Travel Direct has an instant ticketing policy. As soon as the booking is finalised the ticket will be issued. This procedure does not allow changes to the name after the booking has been finalised. Please call your local BCD Travel Direct travel consultant on: 070/222203 for further information.

Depending on your destination, the recommended check-in for most airlines is 1 hour before departure time for any national flight and 2 hours before departure time for international flights. Please refer to the airline for confirmation or call your local BCD Travel Direct travel consultant on: 070/222203 for further information.

Refer to the fare rules of your chosen flight. You will find them outlined by clicking on the fare rules link before finalising your booking at the bottom of the Personal Data page. Please call your local BCD Travel Direct travel consultant on: 070/222203 for further information.

Please call your local BCD Travel Direct travel consultant on: 070/222203.

Please call your local BCD Travel Direct travel consultant on: 070/222203.

Please call your local BCD Travel Direct travel consultant on: 070/222203.

E-ticket is the abbreviation for electronic ticket. E-tickets are received at the check-in counter at the airport when you show your passport (or at the Quick-Check-In-Machines where available, or by entering your frequent flier number or the credit card number used for payment at the Quick-Check-In machines). Unfortunately, E-tickets are not available for infants. If you are travelling with an infant, please select the express delivery option to receive your tickets.

Please contact a local BCD Travel Direct travel consultant on: 070/222203.

You are able to view the fare rules for the flight you are booking on the personal data page. These rules have to be accepted before your booking can be ended.

Please contact a BCD Travel Direct travel consultant on: 070/222203.

When booking a low cost carrier on BCD Travel Direct, there are two separate charges to your credit card: one from the low cost carrier (= the flight price) and one from BCD Travel Direct (= the service fee). Since these two separate companies are charging your credit card separately, it is possible that one amount is debited at another moment than the other. This explains why the full amount that you paid at the booking, is not visible as such on your credit card invoice afterwards.

When booking a low cost carrier on BCD Travel Direct, there are two separate charges to your credit card: one from the low cost carrier (= the flight price) and one from BCD Travel Direct (= the service fee). BCD Travel Direct can provide you with an invoice of the amounts charged by us (= the service fee), just contact a BCD Travel Direct travel consultant on: 070/222203. For an invoice of the amount charged by the low cost carrier (= the flight price), you will need to contact the low cost carrier directly.

There are 5 easy steps to follow when making a hotel reservation:

Step 1: Search

To search for a hotel, select the country and city of your destination, enter your check-in and check-out dates, then enter your room occupancy details. For advanced search options, you can search by hotel name, hotel chain, or you can use the location search by entering an address and postal code for a list of hotels in the area. Once you have made your selection, press the Search button to continue.

Step 2: Hotel List

After having searched for a hotel, the user will be taken to the hotel search results page. The traffic lights displayed indicate the latest availability of the hotel:

Green v : When the availability of the hotel was last checked, the hotel was available. Press on “Check availability” to receive all available room types or alternatively, press on “Book” to proceed the booking with the cheapest rate available for the room type requested (single/double room).

Yellow ? : Availability of the hotel is not known. Click on “Check availability” to receive all available room types or alternatively press on “Book” to proceed the booking with the cheapest rate available for the room type requested (single/double room).

Red x : When the availability of the hotel was last checked, the hotel was not available.

Step 3: Room Types

After you have pressed on “check availability” you receive a list of all available room types. Select your desired room type and click on “Book” to proceed with the booking.

Step 4: Room Reservation

The reservation detail screen appears. Before proceeding, please check that the arrival and departure dates are correct. Please also read the cancellation policy carefully.

Then please enter your personal data. Once the reservation screen is fully filled out you can proceed with the booking by pressing “Book”.

Note: A valid credit card is required to guarantee the booking, however, it will not be charged in advance (Exception: Advance purchase rates, e.g. with InterContinental and their brands Holiday Inn, Express by Holiday Inn). You will pay the booking according to the hotels’ regulations.

Step 5 Confirmation

After you have booked the hotel, the reservation will be sent to the hotel and the reservation confirmation (with confirmation number) will appear on the screen. The confirmation number is your guarantee of a successful reservation. It is essential that this number is kept safe in case of any modifications and/or cancellations.

Additionally, you will receive an email confirmation of your booking.

Please contact a BCD Travel Direct travel consultant on: 070/222203.

Please contact a BCD Travel Direct travel consultant on: 070/222203. Please bear in mind, that your booking is subject to the hotel’s and rate’s cancellation policies.

For all bookings guaranteed by credit card, no-show or late cancellation will be charged according to the hotel’s policy. Some hotel rates may also require a deposit. This, however, will be stated in the rate information. Always make sure to check the conditions that apply for cancellation. For all rates that cannot be cancelled, a cancellation fee will be applied according to the rate information given.

Please contact a BCD Travel Direct travel consultant on: 070/222203.

Please print the online confirmation (with hotel confirmation number) and bring it to the reception on check-in at the hotel.

Please contact a BCD Travel Direct travel consultant on: 070/222203.

There are 5 easy steps to follow when making a car reservation:

Step 1 Request. Enter the category/size of the car you would like to rent. Enter the pick up and drop off location including dates and times. Now continue by clicking on the arrow.

Step 2 Availability. The system will display all available car types and prices. You can scroll down and select the required flights and click continue.

Step 3 Details. The system displays a description of the vehicle and a summary of the request details. Here you will have the possiblity to buy additional insurance or request a car seat for a child. Please click on book to continue.

Step 4 Personal data. Please complete all necessary fields for your personal and payment data. To complete the booking just click on the "Book" button. Your reservation will be finalised. This transaction can take up to 25 seconds. You will definitely receive a confirmation. Please be patient and click only once on "book"!

Step 5 Booking confirmation. You will receive an email confirmation of your booking.

Please contact a BCD Travel Direct travel consultant on: 070/222203.

Please contact a BCD Travel Direct travel consultant on: 070/222203.

You get this message when your company's firewall is set up in such a way that it blocks out certain internet addresses. To resolve the problem, please ask your IT department to NOT filter the following URLs:

http://flights2.infosys.de/index.phtml
http://profi.ypsilon.net/index.phtml
http://car.ypsilon.net/engine/searchlocation.php
http://flights2.infosys.de/indexoj.phtml
http://flights2.infosys.de/xsearch.phtml
http://flights2.infosys.de/use_profile.phtml
http://flights2.infosys.de/use_profile_1.phtml
http://flights2.infosys.de/profile_create.php

In Step 3 of the booking process you have the ability to order a car seat for a child or purchase additional insurance. For further information please contact a BCD Travel Direct travel consultant on: 070/222203.

In Step 1 of the booking process you have the possibility to enter the drop off location you wish and are able to see any charges that might occur.

You will need an internationally valid drivers license and identification. For additional information please contact a BCD Travel Direct travel consultant on: 070/222203.

Please contact a BCD Travel Direct travel consultant on: 070/222203.

More information about BCD Travel can be found here.

Please use the My Booking link in the Travel Tools box in the left of every page, and enter your reservation number in the appearing screen. Please contact a BCD Travel Direct travel consultant on: 070/222203 for further information.

Please contact a BCD Travel Direct travel consultant on: 070/222203.